Mr. Lyons, I would like to take this opportunity to let you know of the recent outstanding job performance of one of your employees.
On Monday, January 10, 2011, I was in a terrible car accident where I was hit by a transport truck. Fortunately, quick to arrive at the scene was a Lyons tow truck driven by a young man named Nelson who, in the middle of a busy highway, did everything right - he swiftly got me to safety, took care of my smashed up car, spoke with the police officer and took me to the Collision Reporting Centre where he very politely and patiently waited while I went through the process there. Nelson was extremely professional, kind and helpful to me through the very overwhelming ordeal.
Clearly a tow truck operator has a tough job to do, often under very dangerous conditions. I’m just one person Nelson has helped, but I’m sure I speak for many about his conscientious service. It is appreciated.